Vizgro’s Medical Transcription Services adheres to a robust process to ensure that the final output is of a superior quality. The following steps capture the way in which we work:

• The Account Manager retrieves the dictations from the FTP or client server. These are then assigned to the designated Tier-1 transcriptionist who works as a dedicated resource for you.




• The medical transcriptionists use prescribed templates to transcribe the audio. Then, they submit the completed document for proof-reading.




• The proof-readers check the transcripts for any grammatical mistakes. The reviewed and corrected documents are sent to the Quality Assurance (QA) team. Feedback is sent to the Tier-1 team.




• The QA team uses random sampling to perform quality checks. They send their review comments to both the transcriptionists and the proofreaders.




• In the end, the completed medical transcriptions are sent to the Account Manager who does a final check to ensure that the correct templates have been used. Once this is done, the final documents are sent to the client.